Code of Ethics
Snabel Alkhair is committed to the maintenance of high ethical standards in its Dealings with all persons with whom it is involved. The Group’s Code of Ethics applies to all Directors and employees and is available on our website and our internal list.
Engagement with Stakeholders
Snabel Alkhair extends to all areas of society which our business can affect; shareholders with whom we are committed to maintaining constructive relationships, our employees, the community in which we run our business, the supplier companies that we partner, the customers which we directly impact as well as their care providers and support we engage in regular dialogue with these deal with us to ensure we understand their needs and views and to ensure we are undertaking the right actions to satisfy them.
nagement System.
Workplace
We adopt a policy of equal opportunities in the recruitment and engagement of staff As well as during their employment We promote the best use of our human resources based on individual skills and experience matched against those required for the work to be performed. The importance of investing in our employees is recognized and as such, we provide Opportunities for training and personal development and encourage the involvement of employees in the planning and direction of their work. Snabel Alkhair recognizes that commercial success depends on the full commitment of all its employees and commits to respecting their human rights, to provide them with favorable working conditions that are free from unnecessary risk and to always maintain fair and competitive terms and conditions of service.
Health and Safety at Work
Snabel Alkhair takes Occupational Health & Safety very seriously. We understand that successful Health and Safety management involves integrating sound principles and practice into our day-to-day management arrangements and that good performance levels are achieved by the collaborative effort of all employees. To ensure improved efficiency and performance, the management of these matters has been incorporated within the Snabel Alkhair integrated Environment, Health & Safety Management System.
Human Rights
We believe in the value of employing people with a diverse range of cultures and backgrounds and we support the UN Universal Declaration of Human Rights and recognize the obligation to promote universal respect for an observance of human rights and fundamental freedoms for all, without distinction as to ethnicity, origin, religion, gender, language, or disability.
Ethical Marketing, Selling and Professional Support
Our Sales, Marketing professionals are given thorough training on local regulations and Snabel Alkhair standards. We strive to uphold the most stringent adherence to commercial regulatory requirements, and we operate within legal promotional guidelines for our country in which it be more suitable to customer needs.
Customers Education and Assistance Programs
Snabel Alkhair seeks to ensure end customers’ appropriate use of our products for the labeled uses, and we strongly condemn the misuse and abuse of our selling products. Customer education materials are designed to inform the customer of the risks and benefits of use our products, in easy-to-understand language and format. Should there be a question or a problem with usage any product
Customer Service
Customer service requests or complaints are systematically referred to our customer Service Department or market Information departments as appropriate with the intent to resolve any issue with appropriate internal contacts or actions. The Customer Service and is well trained and they seek to improve continuously the service, standards, and methods our customers have come to expect from Snabel Alkhair
Customers Education and Assistance Programs
Snabel Alkhair has the aim that communities in our country should benefit directly from our presence through the wealth and jobs created, and the investment of our time and money in the community Snabel Alkhair adopts clear parameters as to the charities it chooses to support favoring to our community. Projects and causes that reflect corporate values and priorities. In addition, our core business of all products in the therapeutic areas we focus on is for the benefit of many people throughout Libya . We encourage and support employees with their own activities within the community, by allowing time off during working hours and contributing or matching their own fundraising efforts for a variety of charities
Community
Snabel Alkhair has the aim that communities in our country should benefit directly from our presence through the wealth and jobs created, and the investment of our time and money in the community Snabel Alkhair adopts clear parameters as to the charities it chooses to support favoring to our community. Projects and causes that reflect corporate values and priorities. In addition, our core business of all products in the therapeutic areas we focus on is for the benefit of many people throughout Libya . We encourage and support employees with their own activities within the community, by allowing time off during working hours and contributing or matching their own fundraising efforts for a variety of charities
Community
Snabel Alkhair has the aim that communities in our country should benefit directly from our presence through the wealth and jobs created, and the investment of our time and money in the community Snabel Alkhair adopts clear parameters as to the charities it chooses to support favoring to our community. Projects and causes that reflect corporate values and priorities. In addition, our core business of all products in the therapeutic areas we focus on is for the benefit of many people throughout Libya . We encourage and support employees with their own activities within the community, by allowing time off during working hours and contributing or matching their own fundraising efforts for a variety of charities